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Codex Anatomicus

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Codex Anatomicus Help Center

My order hasn't arrived

No tracking number / Tracking doesn't work

My item arrived damaged

How long does shipping take?

Do you deliver to my country?

Firstly, please check our shipping estimates here (please note that usually it also takes us up to 3 business days to process your order). If your order hasn't arrived within the estimated timeframe, normally it is simply due to a postal delay and th

Firstly, please check our shipping estimates <a href="https://codexanatomy.com/pages/shipping-and-returns" rel="noopener noreferrer" target="_blank">here</a> (please note that usually it also takes us up to 3 business days to process your order).If your order hasn&apos;t arrived within the estimated timeframe, normally it is simply due to a postal delay and there is nothing to worry about - it just needs some additional time.If your order has been shipped 30 days ago and hasn&apos;t arrived, it is most likely lost - please contact us in this case, we will check it and arrange a replacement as soon as possible.Additionally, it is important to understand that shipping delays may occur due to political events, mail and transportation strikes, or bad weather.It may also be useful to know if there is any issue with your parcel by checking your tracking page.&#xA0;If your tracking doesn&apos;t work, doesn&apos;t update:*This section is for non-USA orders, if you ordered from the US please see the next section.Your tracking is updated when your parcel is physically scanned at a postal facility, but there could be multiple reasons why your tracking page is not updating:<ul><li>The parcel is slightly delayed and it hasn&apos;t arrived to the next postal facility to be scanned. In this case please allow it some time, it will reach the next transit facility and it will be updated.</li><li>If there is only one update on the tracking page, it means that the order is either not shipped yet, or it is awaiting for the initial scan at our post office.</li><li>The parcel could be &apos;stuck&apos; at one of the facilities due to backlog in the postal system or at border &amp; customs of your country. Usually this will clear itself after some time.</li><li>If the tracking page gives an error or shows a wrong destination country, it means we accidentally provided a wrong tracking number, please contact us and we will fix.</li></ul>If your parcel has been stuck in the same place for more than 14 days, please contact us and we will investigate. USA orders - Tracking doesn&apos;t work, doesn&apos;t update:If your USPS tracking is not updated for some time, this is usually because the parcel is travelling from our studio in Europe to a distribution center in the US.While the parcel is on the way to the US, it is not scanned anywhere and this is why the only tracking event you will see is &quot;label created&quot;.Once the parcel arrives to a distribution center, it will be handed to USPS and they will scan it and provide you with an estimated delivery date.If your parcel has been stuck in the same place for more than 14 days, please contact us and we will investigate.

If you can't find your tracking number:. Your tracking number is sent to your email automatically once the order is ready for shipping. If you haven't receive it yet, then it is possible that the order is still processing. Please also do the followin

If you can&apos;t find your tracking number:Your tracking number is sent to your email automatically once the order is ready for shipping. If you haven&apos;t receive it yet, then it is possible that the order is still processing.Please also do the following:<ul><li>Please check the spam folder, it may be there</li><li>Please make sure the email you are checking is the one you used to place an order</li></ul>If you still can&apos;t find the tracking number, please contact us.&#xA0; If your tracking doesn&apos;t work, doesn&apos;t update:*This section is for non-USA orders, if you ordered from the US please see the next section.Your tracking is updated when your parcel is physically scanned at a postal facility, but there could be multiple reasons why your tracking page is not updating:<ul><li>The parcel is slightly delayed and it hasn&apos;t arrived to the next postal facility to be scanned. In this case please allow it some time, it will reach the next transit facility and it will be updated.</li><li>If there is only one update on the tracking page, it means that the order is either not shipped yet, or it is awaiting for the initial scan at our post office.</li><li>The parcel could be &apos;stuck&apos; at one of the facilities due to backlog in the postal system or at border &amp; customs of your country. Usually this will clear itself after some time.</li><li>If the tracking page gives an error or shows a wrong destination country, it means we accidentally provided a wrong tracking number, please contact us and we will fix.</li></ul>If your parcel has been stuck in the same place for more than 14 days, please contact us and we will investigate. USA orders - Tracking doesn&apos;t work, doesn&apos;t update:If your USPS tracking is not updated for some time, this is usually because the parcel is travelling from our studio in Europe to a distribution center in the US.While the parcel is on the way to the US, it is not scanned anywhere and this is why the only tracking event you will see is &quot;label created&quot;.Once the parcel arrives to a distribution center, it will be handed to USPS and they will scan it and provide you with an estimated delivery date.If your parcel has been stuck in the same place for more than 14 days, please contact us and we will investigate.

We are doing our best to make sure all our products are delivered in a safe, protective packing. Unfortunately, in some rare cases this is not enough and item can get damaged during shipping. If your item arrived damaged, please send us an email that

We are doing our best to make sure all our products are delivered in a safe, protective packing. Unfortunately, in some rare cases this is not enough and item can get damaged during shipping.If your item arrived damaged, please send us an email that includes the following:<ul><li>Photo of the damaged product (s)</li><li>Brief descriptional of the damage (optional, but helpful)</li><li>Your preference: partial refund or a replacement.</li></ul>Once we have all the information, we will sort the issue as fast as possible.

Our delivery estimates (see detailed list below):. We take 1-3 working days to prepare and ship your order (usually 1 working day). Please note: these delivery times are approximate and are based on how long it takes for most of our parcels to reach

Our delivery estimates (see detailed list below):<ul><li>USA:&#xA0;5-7 business days&#xA0;</li><li>Europe (EU), UK: 3-9 business days&#xA0;</li><li>Canada: 9-15 business days</li><li>Australia, New Zealand:&#xA0;15-25 business days</li><li>Rest of the World:&#xA0;10-25 business days depending on your country</li></ul>We take 1-3 working days to prepare and ship your order (usually 1 working day)Please note: these delivery times are approximate and are based on how long it takes for most of our parcels to reach their destinations.&#xA0;Mail processing times vary from country to country, some national postal services work slower or faster than the others. Also, parcels may sometimes get processed at border customs and this will take some time.Additionally, please note that delivery time may be affected by political events, mail and transport strikes and incidents, bad weather.Please note: we cover the cost of any import taxes for most destinations, with exceptions of UAE, Saudi Arabia, Qatar.&#xA0; Detailed delivery estimates:Please note: delivery time is in business days.North America:<ul><li>United States: 5-7</li><li>Canada: 7-14&#xA0;</li></ul>Europe:<ul><li>France: 5-9&#xA0;</li><li>Germany: 3-5&#xA0;</li><li>United Kingdom: 5-9</li><li>Spain: 5-12</li><li>Italy: 5-12</li><li>Netherlands:&#xA0;5-9</li><li>All other EU countries:&#xA0;3-12</li><li>Switzerland: 5-9</li><li>Norway: 5-9</li><li>T&#xFC;rkiye: 10-18</li><li>Faroe Islands: 10-18</li><li>Iceland: 7-14</li><li>Jersey: 10-18</li><li>Kosovo: 10-18</li><li>San Marino: 5-9</li><li>Serbia: 10-18</li><li>Georgia: 10-18</li><li>Gibraltar: 10-18</li><li>Lichtenstein: 5-9</li></ul>Australia &amp; Oceania:<ul><li>Australia: 14-25</li><li>New Zealand: 14-25</li></ul>Middle East:<ul><li>Saudi Arabia: 14-25</li><li>Israel: 14-25</li><li>Bahrain: 14-25</li><li>Qatar: 14-25</li><li>Kuwait: 14-25</li><li>Oman: 14-25</li><li>UAE: 14-25</li></ul>Asia:<ul><li>Japan: 7-12</li><li>South Korea: 7-15</li><li>Taiwan:&#xA0;7-12</li><li>Singapore:&#xA0;7-14</li><li>Hong Kong SAR: 7-14</li><li>India: 14-25</li><li>Indonesia: 14-25</li><li>Philippines: 14-25</li><li>Malaysia: 14-25</li></ul>

We deliver worldwide, but there are some exceptions. Please see the list of all countries we deliver to:. North America:. Europe:. Australia & Oceania:. Middle East:. Asia:. Shipping estimates are available here.

We deliver worldwide, but there are some exceptions.&#xA0;Please see the list of all countries we deliver to:North America:<ul><li>United States</li><li>Canada</li></ul>Europe:<ul><li>France</li><li>Germany</li><li>United Kingdom</li><li>All other EU countries</li><li>Switzerland</li><li>Norway</li><li>T&#xFC;rkiye</li><li>Faroe Islands</li><li>Iceland</li><li>Jersey</li><li>Kosovo</li><li>San Marino</li><li>Serbia</li><li>Georgia</li><li>Gibraltar</li><li>Lichtenstein</li></ul>Australia &amp; Oceania:<ul><li>Australia</li><li>New Zealand</li></ul>Middle East:<ul><li>Saudi Arabia</li><li>Israel</li><li>Bahrain</li><li>Qatar</li><li>Kuwait</li><li>Oman</li><li>UAE</li></ul>Asia:<ul><li>Japan&#xA0;</li><li>South Korea</li><li>Taiwan</li><li>Singapore</li><li>Hong Kong SAR</li><li>India</li><li>Indonesia</li><li>Philippines</li><li>Malaysia</li></ul>Shipping estimates are available here.

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My order hasn't arrived

No tracking number / Tracking doesn't work

My item arrived damaged

How long does shipping take?

Do you deliver to my country?